The WayfinderWoman Trust

Last updated: February 2026

1. Who We Are

The WayfinderWoman Trust is committed to protecting your personal information and handling it in a fair, lawful and transparent way.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, The WayfinderWoman Trust is the data controller of your personal information.

If you have any questions about this policy or how we use your data, please contact:

Email: info@wayfinderwoman.com
Telephone: 01323 886171
Post: Suite 2, Highlight House, 8 St Leonards Road, Eastbourne, East Sussex, BN21 3UH

2. How We Collect Information

We collect personal information in the following ways:

When you interact with us directly

For example, when you:

• Contact us by phone, email or in person
• Enquire about our services
• Register for events or services
• Apply to volunteer or work with us
• Make a donation
• Complete a form on our website

When you interact via third parties

For example, when you:

• Donate through platforms such as PayPal, JustGiving or Enthuse
• Engage with our social media platforms

When you visit our website

We collect limited technical information through cookies and analytics tools to help us understand how our website is used and how we can improve it. Wherever possible, this data is anonymised.

3. The Information We Collect

Depending on how you engage with us, we may collect:

• Name
• Email address
• Postal address
• Telephone number
• Date of birth (where relevant to services)
• Donation details
• Volunteering or employment information
• Information shared within enquiries or service interactions

We only collect information that is relevant and necessary for the purpose it was provided.

4. Sensitive (Special Category) Information

Because we provide support services, you may choose to share information relating to:

• Health or wellbeing
• Ethnic origin
• Sexual orientation
• Religious beliefs
• Experiences of trauma or abuse

Under UK data protection law this is known as special category data.

We will only process this information:

• With your explicit consent, or
• Where necessary to provide support services, or
• Where there is a safeguarding concern or legal obligation.

We treat this information with particular care and confidentiality.

We will only share it without your consent where:

• There is a serious risk of harm to you or others
• There is a safeguarding concern involving a child or vulnerable adult
• We are required to do so by law

5. How We Use Your Information

We use personal information to:

• Deliver services and support
• Respond to enquiries
• Administer volunteering arrangements
• Process donations and claim Gift Aid
• Manage events and communications
• Meet safeguarding responsibilities
• Improve our services through evaluation and learning
• Comply with legal and regulatory obligations

We do not sell your data or share it for marketing purposes.

6. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you have given us permission
• Contract – where processing is necessary to deliver a service
• Legal obligation – for example, financial record-keeping or safeguarding
• Legitimate interests – where processing supports our charitable aims and does not override your rights

When processing special category data, we rely on:

• Explicit consent
• Provision of support services
• Safeguarding and substantial public interest grounds

7. Marketing Communications

We will only send you marketing emails, texts or phone calls if you have opted in.

We may send occasional information by post about our work unless you ask us not to.

You can withdraw consent or update your preferences at any time by:

• Clicking “unsubscribe” in emails
• Contacting info@wayfinderwoman.com

8. Analytics, Advertising and Cookies

We use tools such as:

• Google Analytics
• Google Ads (where applicable)
• Social media platforms (e.g. Facebook/Instagram)

These tools may collect anonymised data about website usage, such as:

• Pages visited
• Time spent on site
• General geographic location
• Device type

We use this information to:

• Improve website functionality
• Understand reach and engagement
• Ensure communications are relevant

You can control cookies through your browser settings. A detailed Cookie Notice is available on our website.

9. Sharing Your Information

We may share information with trusted service providers who help us deliver services, such as:

• Payment processors
• IT providers
• Email platforms
• Fundraising platforms

These organisations process data under written agreements and are required to keep it secure.

We will not sell your information.

10. Keeping Your Information Safe

We use appropriate technical and organisational measures to protect your data, including:

• Secure systems and password protection
• Limited staff access to sensitive information
• Confidentiality policies
• Safeguarding procedures

While we take strong steps to protect your information, no internet transmission can be guaranteed completely secure.

11. How Long We Keep Information

We only keep personal information for as long as necessary to:

• Deliver services
• Meet legal obligations (such as Gift Aid or financial record-keeping)
• Fulfil safeguarding requirements

Retention periods are reviewed regularly.

12. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (in certain circumstances)
• Restrict or object to processing
• Withdraw consent
• Request data portability (where applicable)

To exercise your rights, contact us at info@wayfinderwoman.com.

You also have the right to complain to:

Information Commissioner’s Office
https://ico.org.uk

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

info@wayfinderwoman.com
01323 886171
Suite 2, Highlight House, 8 St Leonards Road, Eastbourne, East Sussex, BN21 3UH