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Hub Manager Job Description

Hub Manager

Could you share our vision to help women reach their potential?

About the charity

We are a female led, award winning and unique charity based in Eastbourne.  We support disadvantaged women to build their confidence and skills sets so they feel strong enough to transform their lives.  To date we have helped over 1,000 women and in 2021 were honoured with the Queens Award for Voluntary Service.

We have a drop-in advice and support hub where women from all walks of life visit.  It is a recognised ‘safe space’ for women.  We offer free 1-to-1 coaching session appointments, free grant funded workshops and seminars plus other events that help us to build a mutual support community.  We are a small but ambitious Charity that wants to raise our profile across the area, grow our reach and support more women.  We have a team of empathic female volunteers that help us to do this and want to attract more.

Thanks to a major grant from the National Lottery Community Fund we are now entering an exciting new phase and are able to recruit to our new Hub Manager position.

We are offering this post as 2 x part-time roles to allow flexibility for any caring responsibilities or other barriers that might prevent full time working, and to bring together the mix of skills sets required for this role.  We are a nurturing organisation and will support our post holder(s) to fully support our ethos and principles.

This is an exciting role for the right people who are as enthusiastic about our work as we are; who can share our vision and energy in spreading the word and help women reach their potential.

About the job

Reporting to the Chair of Trustees, the Hub Manager role provides support across the Charity and proactively manages the hub environment by ensuring its smooth running in all areas, supporting volunteers and welcoming women as they walk into our hub.  As we wish to raise our profile and reach, the role holder(s) will also network with other organisations and individuals, particularly in hard-to-reach communities, to explain what we do and further grow our links and partnerships. Because our activities are grant funded the role holder(s) will aid the Trustees in seeking and obtaining funding.  The role holder(s) will also help manage new projects as grants are awarded and support volunteers as appropriate.

Responsibilities will be shared across the two roles and these include:  

  • Ensuring that the hub environment is comfortable and fit for purpose
  • Recruiting and supporting all volunteers in their own personal development
  • Ensuring the smooth running of the hub’s systems and processes
  • Supporting the volunteers with changes to systems as the charity grows
  • Welcome and communicate with women that come to the hub for advice and support
  • Network across the local area to raise our profile, expand our engagement with hard-to-reach groups and develop partnership working with other community groups and organisations
  • Promote our work through social media and other digital platforms
  • Maintain office management and financial systems and processes
  • Help Trustees in writing and management of grant applications
  • Help in planning and organising activities that will support the Charity
  • Other activities deemed appropriate by the Trustees

Person specification 

Knowledge and qualifications: 

 Great people skills

  • Office management
  • Computer literacy
  • Social media literacy
  • Fund raising experience
  • Health and Safety qualification (desirable)
  • Have an understanding of the barriers women face and empathy with their situations to offer effective advice and support


Experience (essential) Experience (desirable)
Experience using the Microsoft Office suiteExperience of working in a busy environment
Experience managing/supporting othersBid writing and/or fundraising
Excellent interpersonal skillsCustomer-facing experience
Experience of using and administering data/ informationExperience of managing offices ensuring there is a welcoming atmosphere
Social media and other digital platformsEvent organising, marketing and promotion
Managing budgets/petty cashNetworking
Volunteering or managing volunteers

 Skills, abilities and attributes

  • Dynamic self-starter who can prioritise and work under pressure
  • Ability to plan, anticipating issues before they arise
  • Ability to multi-task and good time management
  • Effective team-worker with the ability to understand different needs and adapt accordingly
  • Demonstrate a positive approach at all times
  • Effective communications skills
  • Organised with careful attention to detail
  • Common sense, ability to use own initiative and good at problem-solving
  • Strong sense of customer/client service
  • At ease with networking and confident in talking about the charity

Applications: To apply, forward your up-to-date CV with a covering letter which explains why you want to work with the Charity, to Laura Murphy info@wayfinderwoman.com

Applications close:  16 November 2022

Interviews: First week of December 2022

Job Types: Part-time, Job share, Contract

Salary: £25,419 fte


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